Familiar faces set patients at ease

Patients at VCU Baird Vascular Institute (BVI) appreciate the convenient location, hassle-free parking and easy appointment service. However, the most important thing is seeing the caring, professional and familiar faces of the BVI staff.

When patients come in, they not only receive VCU’s world-class medical vascular services in the convenient near West End neighborhood location. Patients also see people they know; staff members who have worked with them at previous appointments so they feel more at ease.

“We run a very tight-knit team here,” said Megan Quinn, manager of BVI. “If patients come to visit more than once, they will see the same people from the front desk staff to the nurses and technologists.”

When patients arrive, the friendly front desk staff will greet them. New and returning patients can utilize BVI services such as:

• Port Placement for Cancer Treatment

• Dialysis Access Management

• Peripheral Vascular Disease Treatment

• Vascular Ultrasound

• Cosmetic Vein Procedures

Then, in the treatment and lab area, nurses and technologists who are familiar with the patients will talk about their care plan, their medical history, answer any questions and go over next steps. This can be reassuring to patients who are experiencing any anxiety about their situation.

“When patients come back to BVI they will see people who know their story, their history and can walk them through the process,” said Quinn.

Located just off Interstate 195 at 205 N. Hamilton Street, VCU Baird is the convenient, friendly, familiar place for non-emergency vascular needs. To find out more, please call (804) 828-2600 or email bairdvascularinstitute@mcvh-vcu.edu.

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